Ongoing Crisis Communication Planning Managing

Question: Discuss about the Ongoing Crisis Communication for Planning Managing. Answer: Introduction Communication is an essential activity for any business organization. Communication ensures that activities of the business organizations are successfully accomplished. This assignment highlights the importance of effective communication for the managers of an organization, along with the various challenges and issues that might be faced by them. For this assignment, the company NetSuite has been chosen. Moreover, the impact of ineffective as well as effective communication of the managers on the productivity of the business organization has also been mentioned in this assignment. Types of Communication Effective communication in any business organization ensures that the organizational activities are fulfilled successfully. In the company, the various types of communication include the formal as well as informal communication (Chaudhri 2016). The managers mostly engage in formal communication with the employees of the organization. The types of formal communication that the managers are engaged in includes up to down communication, down to up communication, horizontal communication as well as cross communication (Coombs 2014). For the managers of a company, cross communication is mainly practiced, since they engage in communication with various levels of employees. Another form of communication that the manager need to pay attention to is the non-verbal form of communication. This includes the body language and gestures that needs to be observed, in order to ensure clear understanding of the employees wish to communicate. The body language and gestures play an essential role in com munication. Thus, the manager needs to be competent enough understand and communicate effectively using verbal as well as non-verbal communication. The seven Cs of communication In order to ensure effective communication, the seven Cs of communication needs to be followed effectively. The seven Cs of communication are as follows: Clarity: It is essential for the managers that the clarity in communication is maintained. The lack of clarity in communication would result in misunderstandings and misinterpretation among the employees. This would result in decrease of productivity of the employees. Concise: The communication initiated by the managers has to be concise and to the point. Excessive and irrelevant information as well as clumsy communication might result in increased confusion among the employees (Cornelissen 2014). Concrete: The communication initiated by the mangers need to be concrete. The concreteness of the communication would assist the employees to understand the instructions given to them, without the overhead of additional information. Correct: It is important that the communication of the managers correct. Incorrect communication or information given to the employees, might prove to be detrimental for the business organization as well as the employees. Thus, the manager has an important responsibility to communicate the correct information (Goetsch and Davis 2014). Coherent: Logical and coherent communication plays an essential role and determines the efficiency of the manager. Completeness: Incomplete communication gives rise to unnecessary questions and confusion. Thus, it is the duty of the manager to ensure that communication is complete. Courteous: This is one of the most important qualities of a manger as well as effective communication. Courteous communication includes showing respect to the speaker as well as the listener. This includes respecting the individuality of each other, along with openness to accept each others ideas. Barriers to communication Though communication is an essential activity for the mangers, there are certain barriers of communication that hinders the effective communication in the business organization. These are: Emotional outburst: This barrier might cause the manager communicate inappropriately with the employees. Emotional outburst such as anger, stress, desperate behaviour, anxiety, might cause barrier in effective communication (Voinea et al. 2015). Conflicts: Conflicts of the manager with the employees might result in creation of a barrier in communication. Due to conflicts, the communication might not be concise and courteous, thus causing ineffective communication (Dozier et al. 2013). Misinterpretation: Misinterpretation among the employees and incorrect actions being taken results in ineffective communication. The manager might not be able to communicate effectively with the employees. Semantic or language barrier: The language barrier is a major communication barrier for the manager. The manager might not be competent enough in the specific language in which the employees communicate (Kurtz et al. 2016). Thus, the semantics and language barrier is a major barrier for the manager. Impact of ineffective communication Ineffective communication practiced by the mangers has a strong negative impact on the business organization. The negative impacts include misunderstandings among the employees, incorrect course of actions, deterioration of the productivity of the employees, lack of productivity among the employees (Grunig 2013). Moreover, lack of effective communication between the employees and the manager might result in employee dissatisfaction and deflection of the employees. Effective communication practiced by the manager results in increased productivity and diligent work among the employees. This is because, the employees receive a clear guide regarding what is expected from them (Hackman and Johnson 2013). Moreover, under an efficient leadership and guideline, the employees are happy to work. Thus, efficient and effective communication of the manager is essential. Effective communication is a special skill that the managers need to adopt and practice such that they are able to manage the employees successfully (Men 2014). Problem solving and conflict resolution skills are also essential skills that ensure effective communication in the business organization. Conclusion Communication plays an essential role in the business organization. The communication skills and efficiencies of the manager is important for the enhancement of the business. The employees find it easier to follow the instructions of the manager, if the clarity in communication is maintained, along with correct information being communicated. The various types of communication includes the formal and informal communication. However, the managers carry out formal communication and cross-cultural communication. The impact of effective communication as well as the negative impact of ineffective communication has been highlighted in this assignment. The positive impacts of effective communication of the manager include the enhancement of the productivity of the business organizations along with achievement of employee satisfaction and employee retention. However, the negative impacts of ineffective communication include dissatisfaction among the employees, along with failure to achieve o rganizational goals. Thus, it might be concluded that communication skills in the managers play an important role in enhancing the business, and achieving employee satisfaction. References Chaudhri, V., 2016. 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